Delivery + Returns

DELIVERY 

Within New Zealand

Enjoy a complimentary tracked courier service on all orders within New Zealand.

Target delivery is overnight, however please allow between 1 - 3 working days for your order to arrive. You'll be sent a tracking number once your order is on its way.

You have two options at checkout — 'Signature Required' or 'NO Signature Required'

Please note that if you choose 'NO Signature Required' you accept full responsibility for your order once it has been confirmed delivered by Courier Post.

International

You have two options for international delivery.

International Air: $10 — Target delivery between 3 - 10 working days.
This is an untracked service and you accept responsibility for your order once it has been confirmed sent by NZ Post.

International Courier: $20 — Target delivery between 2 - 6 working days.
This service is tracked and signature is required upon delivery.

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Orders are processed between Monday and Friday and if received before 9am will be sent the same day. If your order is received after 9am it will be sent the following day. 

Please allow an additional 7 working days for a new tailor-made product, or 3 working days for a tailor-made repeat.

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RETURNS

If for any reason you are not completely satisfied with your purchase please make contact immediately. 

You may be eligible for a refund or exchange on your order if the item arrives to you defective, damaged, or incorrectly received. Please note that there is no obligation to accept returns if you have simply changed your mind, so feel free to ask any questions you may have before making your purchase. 

To be eligible for a refund or exchange you must make contact within seven days of receiving your order to discuss whether you're eligible and if the items need to be returned.

If returning your order, the item must be returned in the same condition that you received it, in the original unopened packaging, along with proof of purchase within 14 days from original date of purchase. 
Please consider using a trackable courier service as no responsibility is taken for items that go missing. Costs for return shipping will be reimbursed.

Once your return is received and refund approved this will be automatically applied by original means of payment. If you are being sent an exchange product this will couriered to you as outlined above.

Thank you.